Frequently asked questions

Find everything you need to know about our products and services here.

The DEWALT® website is operated by TECHNICAL PERFORMANCE S.A., an authorized licensee for specific DEWALT® product categories in Latin America.

DEWALT® is a registered trademark of Stanley Black & Decker, Inc. The products and categories featured on this site are developed and marketed by TECHNICAL PERFORMANCE S.A. under license for specific territories and product categories.

PRODUCTS

No. Product availability may vary depending on the country, sales channel, local regulatory requirements, and the commercial strategy in place for each market.

Yes. Certain features, certifications, labeling, packaging, or configurations may vary to comply with the specific regulations and needs of each country.

You can contact us through the inquiry form available on the site or reach out to an authorized distributor to receive specific technical information.

Products are sold through distributors, representatives, retailers, marketplaces, or other authorized channels, depending on the country and product category. Each channel may have its own purchase conditions, payment methods, shipping, exchanges, returns, warranties, and customer support policies.

Certifications and Regulatory Compliance

Certain products featured on this site may have specific certifications, testing, technical approvals, registrations, or local approvals, depending on the product category and the country where they are marketed. The availability and validity of these certifications must be verified for each product, market, and applicable regulation.

No. Each country may require its own registrations, certifications, or other regulatory approvals. We recommend verifying the applicable requirements in each market.

You can request assistance through our contact channels or consult the corresponding technical documentation for each product.

Warranty and Support

Warranty claims must first go through the distributor or authorized channel where the product was purchased.

Depending on the case, proof of purchase, photographs, lot number, a description of the issue, or samples may be requested for technical evaluation.

This site does not sell products directly. Requests for exchanges, returns, or refunds must first be made through the channel where the purchase was made, in accordance with the conditions provided by that channel and applicable law.

No. The warranty exclusively covers manufacturing, material, or workmanship defects. Normal wear and tear from regular use is not covered.

Sales and Distribution

You can contact us through the form available on this website or through the official channels listed in the contact section.

No. This website currently serves institutional and informational purposes only. Products are sold through authorized distributors and sales channels.

Yes. Our sales team can provide information about product categories, availability, business opportunities, and regional coverage.

Yes. Companies, distributors, contractors, and institutions can contact us to receive commercial or technical guidance related to projects, bids, or specific requirements. To properly evaluate the inquiry, we recommend including the country, industry type, product category, intended use, required regulations, estimated volume, timelines, and necessary technical documentation.

No. The catalog is intended for informational and commercial purposes. The inclusion of a product in the catalog does not guarantee immediate availability, stock, current pricing, sale in every country, or applicable certification in every territory. Before making a purchase or submitting a commercial request, we recommend confirming the information with the corresponding distributor, representative, or authorized channel.

Contact

You can contact us through the form available on this website or through the official channels listed in the contact section.

Response times may vary depending on the country of origin, type of inquiry, product category, availability of technical information, and the need for involvement from distributors, representatives, or specialized departments.

Yes. We invite companies, distributors, contractors, and institutions to contact us for assistance with projects, technical requirements, or bidding processes.