TECHNICAL PERFORMANCE S.A. (“TECHNICAL PERFORMANCE”), authorized licensee for specific DEWALT® product categories in certain territories of Latin America, issues this General Warranty and Support Policy to set out the general guidelines applicable to products marketed under the DEWALT® brand.
The specific warranty conditions may vary depending on the country, product category, applicable local legislation, type of buyer, sales channel, and the conditions stated at the time of purchase.
This Policy does not replace or limit any non-waivable rights that may correspond to the buyer, consumer, or user under the applicable legislation in each jurisdiction. In the event that mandatory legal provisions grant broader rights, such provisions shall prevail over any limitation contained in this Policy.
This warranty exclusively covers manufacturing, material, or workmanship defects detected under normal conditions of product storage, handling, and use.
The warranty shall apply only to products purchased through authorized distributors, representatives, or sales channels.
Warranty coverage shall be limited exclusively to the affected product and shall not include indirect, incidental, or consequential damages resulting from its use.
Warranty and support conditions may vary depending on whether the buyer is an end consumer, company, distributor, institutional buyer, professional user, or any other party in the supply chain.
In all cases, the warranty request must initially be managed through the distributor, representative, retailer, marketplace, or authorized channel where the purchase was made, unless the applicable legislation establishes a different procedure.
The warranty shall not cover damages, defects, or deterioration caused by:
In the case of personal protective equipment, industrial safety products, or workwear, the warranty exclusively covers manufacturing defects.
The warranty does not constitute a permanent performance certification, nor does it imply that the product will indefinitely maintain its protective characteristics.
The effective service life of a product will depend on factors such as:
It is the user’s responsibility to periodically verify the condition of the product and replace it when necessary.
The information published on the Website, in catalogs, or in commercial materials does not replace risk assessment, instructions for use, technical data sheets, applicable local regulations, or the involvement of qualified professionals in occupational health and safety, risk prevention, or equivalent technical areas.
The user, employer, buyer, or safety manager must verify that the product is suitable for the risk, task, environment, industry, intensity of use, and applicable regulations before use.
All requests must be managed through the authorized distributor or sales channel through which the product was purchased.
To initiate a warranty evaluation, the following may be required:
Insufficient documentation may prevent the claim from being evaluated.
TECHNICAL PERFORMANCE, the corresponding manufacturer, or the authorized distributor may carry out technical inspections in order to determine:
The technical determination issued as a result of such evaluation shall constitute the basis for the resolution of the claim.
When a request is approved, TECHNICAL PERFORMANCE S.A., the corresponding manufacturer, or the authorized channel involved may implement, as applicable according to the technical evaluation, product availability, applicable commercial conditions, and current legislation, one of the following solutions:
The applicable solution may vary depending on the country, product category, purchase channel, stock availability, and corresponding legal framework.
The total liability arising from any applicable warranty shall in no case exceed the original purchase value of the product subject to the claim.
TECHNICAL PERFORMANCE shall not be liable for:
This Warranty and Support Policy shall be interpreted together with the legislation in force in the country where the product has been marketed.
Where mandatory legal provisions grant broader rights to the buyer, such provisions shall prevail over any limitation contained in this Policy.
TECHNICAL PERFORMANCE may modify this Warranty and Support Policy at any time.
Modifications shall become effective upon publication on the DEWALT® website.
For inquiries related to warranty or support, the user must initially contact the distributor, representative, retailer, marketplace, or authorized channel where the purchase was made.
If additional guidance is required, the user may contact TECHNICAL PERFORMANCE S.A. at info@technicalperformance.com, including the country, product, purchase channel, available proof of purchase, lot number or product identification, description of the issue, and photographic material, when applicable.
Last updated: July 2026